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- Tasks: As a Patient Advisor, you'll build relationships and assist patients throughout their treatment journey.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team culture focused on excellence and making a positive impact in the community.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: This role offers a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20400 - 29600 £ per year.
Hours: Full time - 40 Hours per week
Salary: £25,400 pro rata per annum + bonus, benefits
Location: Norwich
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Brush up on your organisational skills. Be ready to explain how you manage multiple tasks effectively, as the role involves scheduling appointments and maintaining accurate patient records.
✨Tip Number 4
Practice clear and articulate communication. You’ll be interacting with a diverse range of patients, so demonstrating your ability to communicate effectively will be crucial during the interview process.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your customer service background, organisational skills, and any experience in healthcare or patient interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient care. Mention specific examples of how you've successfully communicated with diverse individuals and built relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills and ability to communicate effectively. Use bullet points to make these skills stand out, especially those that relate directly to the responsibilities of a Patient Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your communication skills and empathy.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks effectively. You might want to share specific tools or methods you use to stay organised in a busy environment.
✨Familiarise Yourself with Optical Procedures
Understanding the basics of laser eye surgery and other optical procedures can set you apart. Research common treatments and be prepared to discuss them, showing your enthusiasm for the field and your commitment to patient care.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team culture, training opportunities, or how success is measured for a Patient Advisor. This will also help you assess if the company is the right fit for you.
