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- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, free eye surgeries, and generous leave.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service, strong organisation, and clear communication skills required.
- Other info: Flexible part-time hours with opportunities for ongoing training.
The predicted salary is between 22000 - 33000 £ per year.
Hours: Part time - 24 hours (must be flexible to work weekends)
Salary: £27,500 pro rata
Location: Guildford
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for a typical day as a Patient Advisor. This will demonstrate your ability to manage multiple tasks effectively, which is essential for the role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've built relationships with clients. Use specific examples that demonstrate your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how it aligns with Optical Express's values. Mention your motivation to succeed and provide examples of how you've gone above and beyond in previous roles.
Highlight Relevant Skills: When filling out your application, emphasise skills that are crucial for the Patient Advisor role, such as strong communication abilities, organisational skills, and a commitment to providing exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a patient-facing role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with a diverse range of patients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and consider role-playing common patient scenarios to demonstrate your ability to connect with others.
✨Highlight Organisational Skills
As a Patient Advisor, you'll need to manage multiple tasks efficiently. Prepare to discuss specific instances where your organisational skills made a difference, such as scheduling appointments or maintaining records accurately.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if Optical Express is the right fit for you.
