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- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express delivers top-notch patient care and invests in technology and people.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are essential.
- Other info: This role involves travel to various locations, enhancing your experience.
The predicted salary is between 21600 - 37800 £ per year.
Hours: Full Time - 40 hours
Location: Clapham with travel to Kingston, Weybridge & Chiswick
Salary: £27,000+ benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave pro rata
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you articulate clearly and build rapport, which is crucial for a Patient Advisor who is often the first point of contact for patients.
✨Tip Number 3
Research common questions and concerns that patients may have regarding eye treatments. Being well-prepared to address these topics will show your dedication to providing exceptional customer service and support.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, organisational skills, and any healthcare-related roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this position.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and customer service. Mention specific examples from your past experiences that showcase your communication skills and ability to build relationships with patients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in patient care.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with a diverse range of patients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and consider role-playing common patient scenarios to demonstrate your ability to connect with others.
✨Highlight Organisational Skills
As a Patient Advisor, you'll need to manage multiple tasks efficiently. Prepare to discuss your organisational strategies and provide examples of how you've successfully handled busy workloads or complex schedules in the past.
✨Research Optical Express
Familiarise yourself with Optical Express's mission, values, and recent initiatives. This knowledge will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.