At a Glance
- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Enjoy a competitive salary, free optical products, and career progression.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Location – London, White City
Hours – Full Time, 40 hours
Salary – Up to £30,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
- Previous experience working towards sales targets and personal KPI’s
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in London employer: Optical Express
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in the vibrant White City area of London, we offer competitive salaries, free and discounted optical products, and a commitment to training and career progression, making it a rewarding place for Patient Advisors to thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be chatting with all sorts of people. Try role-playing with a friend or family member to get comfortable discussing patient care and finance options.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or maintained records in previous roles. This will demonstrate your ability to handle the day-to-day tasks of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Optical Express team!
We think you need these skills to ace Patient Advisor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see that you genuinely care about making patients feel like superstars!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation that reflects your strong organisational skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your experience aligns with the Patient Advisor role. We love seeing candidates who take the extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Prepare for Role-Specific Questions
Expect questions related to patient interactions and handling sensitive information. Think about how you would assist patients during consultations or manage their records. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s goals.
