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For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication required.
- Other info: Full-time role with opportunities for ongoing training and development.
The predicted salary is between 20400 - 29600 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Job Details
Hours: Full Time – 40hrs per week (must be flexible to work Saturdays)
Salary: From £26,000 per annum + bonus, benefits
As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
Responsibilities
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
- Role involves occasional travel to Norwich Clinic (compensated by the business)
Qualifications
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working with sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for a typical day as a Patient Advisor. This will demonstrate your ability to manage multiple tasks effectively, which is essential for the role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've built relationships with clients. Emphasise your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how you align with Optical Express's values of care, trust, and integrity. Mention specific examples of how you've provided exceptional service in the past.
Highlight Relevant Skills: Clearly outline your strong organisational skills and ability to communicate with diverse individuals. Use bullet points to make these skills stand out, especially those that relate directly to the Patient Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a patient-facing role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and communicate effectively.
✨Research Optical Express
Familiarise yourself with Optical Express's values, mission, and the services they offer. Understanding their commitment to patient care and community involvement will help you align your answers with their culture during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think of situations where you had to manage multiple tasks or resolve conflicts, and be ready to explain how you handled them effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
