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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonuses, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Flexibility to work weekends is required; travel between Cheltenham and Worcester may be necessary.
Job Title: Patient Advisor
You could be just the right applicant for this job Read all associated information and make sure to apply.
Hours: Full Time, 40 hours
Location: Cheltenham
Salary: £27,500 + benefits – Full training given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
* An industry leading salary plus excellent bonus potential
* State of the art, modern working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
* Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. xiskglj
Every day will bring something new, but your day to day role will involve:
* Building relationships with patients and ensuring regular communication prior to and following their treatment
* Assisting in patient consultations
* Scanning patients eyes using state of the art equipment as part of a full health check
* Assisting patients to complete health questionnaires
* Introducing patients to their optometrist
* Scheduling treatment dates
* Discussing finance options
* Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
* Have a passion for providing world-class customer service
* Possess strong organisational skills
* Can communicate clearly and articulately with a diverse range of people
* Have previous experience working towards sales targets and personal KPI’s
* Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. As a Patient Advisor, you'll be the first point of contact for patients, so demonstrating your ability to build relationships and communicate effectively is crucial.
✨Tip Number 3
Prepare to discuss how you handle challenging situations. Being able to articulate your problem-solving skills and how you maintain a positive attitude under pressure will impress the hiring team.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Expressing your eagerness to learn and grow within the company can set you apart from other candidates who may not demonstrate the same level of commitment.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and explain how you can contribute to their mission of exceptional patient care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves maintaining patient records.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient service. Share examples from your past experiences where you went above and beyond to help a customer or patient, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to prepare answers that showcase your ability to communicate effectively, especially in stressful situations.
✨Highlight Organisational Skills
Prepare to discuss how you manage your time and tasks efficiently. You could mention specific tools or methods you use to stay organised, as this is crucial for maintaining accurate patient records and scheduling treatments.
✨Research Optical Express
Familiarise yourself with Optical Express's mission, values, and recent initiatives. Being knowledgeable about the company will not only impress your interviewers but also help you understand how you can contribute to their culture of care and integrity.
