Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Patient Advisor, you'll build relationships and provide 5-star service to our patients.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgeries, and generous leave.
- Why this job: This role offers a fulfilling career with ongoing training and a supportive culture.
- Qualifications: We're looking for passionate individuals with strong communication and organizational skills.
- Other info: Full training provided; flexible hours available for both full-time and part-time roles.
The predicted salary is between 21400 - 29600 £ per year.
Job Description
Job Title – Patient Advisor
Location – Maidstone
Hours – Full time/Part time available
Salary – £25,400 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarize yourself with the services offered by Optical Express, especially laser eye surgery and intraocular lens surgery. Understanding these procedures will help you communicate effectively with patients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more comfortable discussing patient care and building relationships, which is crucial for a Patient Advisor role.
✨Tip Number 3
Research common patient concerns regarding eye health and surgery. Being prepared to address these questions will show your commitment to providing excellent customer service and reassure potential patients.
✨Tip Number 4
Highlight any previous experience in customer service or healthcare roles during your interview. Sharing specific examples of how you've successfully managed patient interactions can set you apart from other candidates.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Patient Advisor position. Understand the key responsibilities and required skills, such as strong communication and organizational skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare settings. Showcase your ability to build relationships with patients and your strong communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for patient care and your alignment with Optical Express's values. Mention specific examples of how you have demonstrated the skills they are looking for, such as negotiation and organization.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you made a positive impact on someone's experience, as this aligns with the company's focus on delivering 5-star service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. You might be asked to role-play scenarios with patients or colleagues, so practice clear and empathetic communication to convey your capability in building relationships.
✨Highlight Your Organizational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss how you manage your time and stay organized. Provide examples of tools or methods you use to keep track of tasks efficiently.
✨Be Ready to Discuss Negotiation Skills
As the position requires arranging affordable finance options for patients, prepare to talk about your negotiation skills. Think of instances where you successfully navigated discussions to reach a mutually beneficial outcome.
