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- Tasks: Contact potential patients and convert interest into booked consultations for eye treatments.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Enjoy 29 days annual leave, free breakfast, and discounted eye care services.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or high-contact customer service is preferred.
- Other info: Dynamic work environment with clear progression routes for top performers.
The predicted salary is between 27040 - 28080 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 - £28,080 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre – Outbound Sales in Paisley employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre – Outbound Sales in Paisley
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Outbound Sales role. Think about your past experiences in sales or customer service and how they relate to what Optical Express is looking for.
✨Tip Number 3
Be ready to showcase your communication skills. During your interview, focus on building rapport and trust, just like you would with a patient. Show them you can connect and make their experience positive right from the start!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and professional, plus it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre – Outbound Sales in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Outbound Sales in our Contact Centre. Highlight any relevant experience in sales or customer service, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your skills align with our mission at Optical Express. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you exceed sales targets? Did you receive positive feedback from customers? Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous experience in outbound sales or high-contact customer service roles. Think of specific examples where you successfully converted leads or exceeded targets. This will demonstrate your ability to meet the KPIs and conversion targets that are crucial for this position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to sales and customer service. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Be Personable and Engaging
During the interview, remember that building trust and rapport is key in this role. Be friendly, approachable, and show enthusiasm for helping patients. Your communication and persuasion skills will shine through if you can connect with the interviewer on a personal level.
