At a Glance
- Tasks: Support patients with exceptional care and provide a 5-star service.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Enjoy 33 days annual leave, free eye surgery, and ongoing training.
- Other info: Dynamic team culture with opportunities for growth and community involvement.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 26500 £ per year.
Location – Oxford (Occasionally covering Maidenhead when needed)
Hours – Full time (Must be flexible over weekends)
Salary – £26,500 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
This role involves travel to Maidenhead (travel compensated)
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Full Time Advisor in Oxford employer: Optical Express
Optical Express is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture rooted in care, trust, and integrity. With state-of-the-art facilities in Oxford, generous benefits including 33 days of annual leave, free eye surgeries, and ongoing training opportunities, employees are empowered to thrive both personally and professionally. Join a team that values excellence in patient care while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Advisor in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Patient Advisor. We want you to shine, so rehearse your answers and be ready to showcase your communication skills!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Choose an outfit that’s professional yet comfortable, so you can focus on showing off your personality and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Full Time Advisor in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key for us at Optical Express.
Show Your Passion:Let your enthusiasm shine through! We want to see that you're genuinely excited about helping patients and being part of our team. Share any relevant experiences that showcase your drive and passion.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully communicated with others in past roles, especially in challenging situations.
✨Demonstrate Your People Skills
Since the role involves building relationships with patients, think of ways to highlight your interpersonal skills. Share stories that illustrate your ability to connect with people, whether it's through customer service or teamwork. This will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to patient care. Think about scenarios where you had to negotiate or resolve conflicts. Practising these responses can help you feel more confident and articulate during the interview.
