At a Glance
- Tasks: Lead a dynamic team in a high-impact contact centre, managing calls and coaching agents.
- Company: Optical Express, a leader in eye care services with a modern work environment.
- Benefits: Enjoy annual leave, discounts on eye care, and a supportive workplace culture.
- Other info: Flexible working hours, including evenings and weekends, for a balanced lifestyle.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: Experience in contact centre management and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Optical Express is seeking an experienced Contact Centre Manager for their Glasgow location. In this full-time role, you will lead a team of contact centre agents, ensuring service levels and performance goals are consistently met.
Responsibilities include:
- Managing inbound and outbound calls
- Coaching staff
- Participation in hiring activities
The position requires flexibility with working hours, including evenings and weekends.
Benefits include a modern work environment, annual leave, and discounts on eye care services.
Outbound Team Manager - Lead a High-Impact Contact Centre employer: Optical Express
Optical Express is an excellent employer, offering a dynamic work environment in Glasgow where you can lead a passionate team dedicated to delivering exceptional customer service. With a strong focus on employee development, you will have opportunities for coaching and growth, alongside attractive benefits such as annual leave and discounts on eye care services, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Team Manager - Lead a High-Impact Contact Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Optical Express and understand their values and goals. Tailor your answers to show how your experience aligns with their needs, especially in leading teams and managing performance.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outbound Team Manager - Lead a High-Impact Contact Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing contact centre teams. We want to see how you've led teams to meet performance goals and handled both inbound and outbound calls.
Showcase Your Leadership Skills:In your cover letter, give us examples of how you've coached staff and participated in hiring activities. We love to see real-life stories that demonstrate your leadership style!
Be Flexible:Since the role requires flexibility with working hours, mention your availability clearly. Let us know if you’re open to evenings and weekends – it shows you're ready to jump in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optical Express
✨Know Your Numbers
As an Outbound Team Manager, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of service levels and performance goals, and be ready to discuss how you've successfully met or exceeded these in previous roles.
✨Showcase Your Coaching Skills
Coaching is a big part of this role, so prepare examples of how you've developed team members in the past. Think about specific situations where your coaching led to improved performance or morale, and be ready to share these stories during the interview.
✨Flexibility is Key
Since the job requires flexibility with working hours, be prepared to discuss your availability. Highlight any previous experience you have working varied shifts, and express your willingness to adapt to the needs of the team and the business.
✨Understand the Company Culture
Research Optical Express and their values. Familiarise yourself with their approach to customer service and team dynamics. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
