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For Companies At a Glance
- Tasks: Manage the team and ensure exceptional customer service in a clinical setting.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy free or discounted optical products and a modern working environment.
- Why this job: Be part of a caring culture that values teamwork and community impact.
- Qualifications: Strong management experience and excellent communication skills are essential.
- Other info: Optics experience is desirable; apply now to transform lives!
The predicted salary is between 36000 - 60000 £ per year.
Overview
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, we are looking for a Practice Manager in Paisley, where you’ll have responsibility for managing the team.
Optical Express is an equal opportunities employer.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to Day
- Effectively and efficiently manage resources to meet customer demands
- Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Free or discounted optical products and procedures
- Modern working environment with superb technological support
- Optics experience is desirable
Please apply now by uploading your CV.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Sales, Customer Service, and Management
- Industries: Hospitals and Health Care
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Optical Practice Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Practice Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Optical Express. They can provide insights into the company culture and expectations for the Practice Manager role, which can be invaluable in preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your management skills and ability to drive performance. Be ready to discuss how you've developed teams and improved customer service in previous roles.
✨Tip Number 4
Research the latest trends in optical care and retail management. Being knowledgeable about industry developments will not only impress your interviewers but also show your commitment to staying ahead in the field.
We think you need these skills to ace Optical Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service, particularly in retail or clinical settings. Emphasise any achievements that demonstrate your ability to drive performance and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to excellence. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples in your application that demonstrate your strong verbal and written communication skills. This could include presentations, team meetings, or customer interactions.
Showcase Your Willingness to Learn: Optical Express values individuals who are motivated to learn and progress. In your application, mention any relevant training or professional development you've undertaken, and express your enthusiasm for further growth within the company.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As the role is customer-facing, it's crucial to demonstrate your ability to provide world-class customer service. Prepare examples from your past experiences where you successfully managed customer interactions and resolved issues effectively.
✨Highlight Your Management Experience
Since strong management experience is essential for this position, be ready to discuss your previous roles in managing teams. Share specific instances where you developed team members or improved team performance through effective coaching and support.
✨Understand Optical Express's Values
Familiarise yourself with the company's commitment to patient care, community involvement, and integrity. During the interview, align your answers with these values to show that you are a good cultural fit for the team.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the practice and its goals. This not only shows your interest in the role but also gives you insight into how you can contribute to the team's success.
