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- Tasks: Provide top-notch service at the reception and assist with patient care.
- Company: Join Optical Express, the UK's leading eye care provider.
- Benefits: Enjoy 33 days annual leave, free eye tests, and career progression.
- Other info: Modern work environment with ongoing training and development opportunities.
- Why this job: Be part of a dynamic team making a real difference in patients' lives.
- Qualifications: Confident, professional, and passionate about customer service.
The predicted salary is between 26500 - 26500 £ per year.
Location – Norwich
Hours – 40 hours per week and flexible to work Saturdays
Salary - £26,500
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
It will also involve:
- Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
- Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments.
- Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers.
- Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Career progression
- Modern working environment with superb technology support
- No night shift
- 33 days annual leave per year*
- Pension scheme
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- An accessible management team and transparent management structure
- Working in a larger clinical team means less pressure on our staff and more time to spend with our patients
- Full visibility of 6 week rota
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Locations
Receptionist in Norfolk, Norwich employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Norfolk, Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values, services, and what makes them stand out in the eye care industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and ability to multi-task, as these are key for the receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a professional setting like Optical Express. Make sure you look polished and presentable to convey your professionalism and attention to detail.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Receptionist in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role at Optical Express. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing world-class customer service and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Organisational Skills: Since the role involves multitasking in a busy environment, make sure to showcase your organisational skills in your application. Give examples of how you've successfully managed multiple tasks or projects in the past – we’re all about efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their services, values, and what sets them apart in the eye care industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist, providing world-class customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to multi-task and maintain professionalism in a busy environment.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, teamwork, and how you handle stressful situations. Practising your responses can help you feel more confident and articulate during the interview. Don’t forget to prepare a few questions to ask them too!
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look presentable. A polished appearance reflects your commitment to the role and the high standards expected at Optical Express. Remember, you’re not just applying for a job; you’re representing the company’s image.