At a Glance
- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Other info: Join a fun, rewarding environment with ongoing training and career growth.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 26500 - 26500 £ per year.
Hours: Full time - 40 Hours per week
Salary: £26,500 per annum + bonus, benefits
Location: Norwich / Ipswich
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary of £26,500 per annum plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Full Time Advisor in Norfolk, Norwich employer: Optical Express
Optical Express is an exceptional employer that prioritises patient care and employee development, offering a competitive salary of £26,500 per annum along with generous benefits such as free laser eye surgery and ongoing training opportunities. Our supportive work culture fosters collaboration and respect, ensuring that every team member feels valued while contributing to meaningful community initiatives in Norwich and Ipswich. Join us for a fulfilling career where you can make a real difference in patients' lives and enjoy a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Advisor in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with providing world-class customer service. We want to see your passion shine through!
✨Tip Number 3
Show off your organisational skills during the interview. Bring a notebook with questions and notes about the role. It shows you're serious and ready to take on the responsibilities of a Patient Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Optical Express family.
We think you need these skills to ace Full Time Advisor in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your customer service experience and any relevant qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how your background makes you an ideal candidate for our team.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and articulate. We want to see how well you can express yourself, so keep it professional yet friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient care and teamwork. Think about how you would handle difficult situations or conflicts with patients. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about training opportunities or how the team collaborates to ensure excellent patient care.
