At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy a modern work environment with ongoing training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location – Newcastle
Hours – 40 hours (must be flexible to work evenings & weekends)
Salary – £27,000 per annum, bonus & benefits, full training will be given
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking a Patient Advisor for our Newcastle clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements:
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry-leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Flexible Working Advisor in Newcastle upon Tyne employer: Optical Express
Optical Express is an exceptional employer located in the heart of Glasgow, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to excellence in patient care and a supportive team environment, employees enjoy generous benefits such as 33 days of annual leave, free eye surgeries, and ongoing training opportunities, making it a truly rewarding place to build a career in HR.
