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- Tasks: Lead a dynamic team to ensure top-notch service in our contact centre.
- Company: Join Optical Express, the UK's leading eye care provider with a global presence.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and free laser eye surgery.
- Other info: Flexible working hours with opportunities for ongoing training and career growth.
- Why this job: Make a real impact while developing your leadership skills in a modern environment.
- Qualifications: Previous team management experience and excellent communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Location – Glasgow City Centre
Hours of work – 40 hrs per week, including evenings and weekends (1:3)
Salary – £35,000 DoE
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 34 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
The Team manager role will report directly to our Head of Contact Centre, and be responsible for leading their team of contact centre agents to ensure service levels are achieved at all times.
Job Responsibilities:- Managing the team ensuring a consistent approach to all calls both inbound and outbound
- Report performance and escalate problems
- Establish and maintain effective work procedures
- Review, assess and identify coaching & training needs to provide staff with necessary skills and knowledge, and supporting them at all times.
- Evaluate performance throughout the day, identifying areas for improvement and deliver plan to achieve set KPIs
- Undertake other duties as necessary to support the smooth running of the service
- Handling calls and enquiries as required.
- Taking part in recruitment process for new staff.
- Previous CCM or Team leader experience
- Ability to manage multiple teams with differing brands
- Excellent communication skills
- Experience of dealing with behaviours and performance in line with our HR framework
Our Contact Centre is operation Monday to Friday, 8am to 8pm, Saturday 9am – 8pm and Sunday 9am to 7pm. Flexibility towards working hours is essential, as you will need to work 1 weekend in 3 and some evening work.
What’s in it for you?- A competitive salary
- State of the art, modern working environment
- 33 days’ annual leave per year
- Pension scheme
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Outbound Team Manager in Milton employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Team Manager in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Outbound Team Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research Optical Express and understand their values and services. Be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for team management roles and refine your answers. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Optical Express team. Let’s get you that job!
We think you need these skills to ace Outbound Team Manager in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outbound Team Manager role. Highlight your previous experience in managing teams and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Optical Express. Share specific examples of your leadership style and how you've successfully managed teams in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, values, and recent developments in the eye care industry. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Outbound Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Behavioural Questions
Expect questions that assess your management style and how you handle various situations. Think about scenarios where you've dealt with underperformance or implemented training programmes. Be ready to discuss how you align with their HR framework and maintain service levels.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows you're not just interested in the job, but also in contributing positively to the team and company.