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- Tasks: Contact potential patients and convert interest into booked consultations for eye treatments.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Enjoy 29 days annual leave, free breakfast, and discounted eye care services.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or high-contact customer service is preferred.
- Other info: Dynamic work environment with clear progression routes for top performers.
The predicted salary is between 27040 - 28080 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 - £28,080 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre – Outbound Sales in Milton employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre – Outbound Sales in Milton
✨Tip Number 1
Get to know the company inside out! Research Optical Express and their services so you can speak confidently about how you can contribute to their mission of exceptional patient care. This will help you stand out during interviews.
✨Tip Number 2
Practice your pitch! Since this role is all about converting leads, make sure you can clearly articulate how you would approach a potential patient. Role-play with a friend or family member to refine your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insider tips and maybe even a referral. We all know that a personal connection can make a huge difference in landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Contact Centre – Outbound Sales in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Outbound Sales in our Contact Centre. Highlight any relevant experience in sales or customer service, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your skills align with our mission at Optical Express. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just duties. Did you exceed sales targets? Did you receive positive feedback from customers? Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous experience in outbound sales or high-contact customer service roles. Think of specific examples where you successfully converted leads or exceeded targets. This will demonstrate your ability to meet the KPIs and conversion targets that are crucial for this position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for building trust and rapport with patients, so showcasing this ability can set you apart from other candidates.
✨Be Ready to Discuss Challenges
Expect questions about how you handle challenges and setbacks. Prepare examples that highlight your resilience and motivation. Showing that you can push through tough situations and still achieve results will resonate well with the interviewers at Optical Express.
