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- Tasks: Provide 5-star service to patients and perform diagnostic eye scans.
- Company: Optical Express, a leader in patient care and technology.
- Benefits: Industry-leading salary, bonus potential, free eye surgery, and 29 days leave.
- Why this job: Join a supportive team and make a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with ongoing training and career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Its our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
- Previous experience working towards personal targets and KPI's
Role involves occasional travel to Aylesbury Clinic (compensated by the business). If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor (Milton Keynes) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor (Milton Keynes)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to chat with patients and professionals alike. Try role-playing with a friend or family member to get comfortable with relaying information clearly and confidently.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed tasks or schedules. This will demonstrate your ability to keep everything running smoothly for patients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team. We can’t wait to see your application!
We think you need these skills to ace Patient Advisor (Milton Keynes)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Optical Express.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Patient Advisor role. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will show us your strong written skills right from the start.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully communicated with patients or colleagues in the past to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and customer service. Think about scenarios where you've had to build relationships or handle difficult situations. Be ready to discuss how you would ensure a smooth patient journey, as this is crucial for the role.
✨Demonstrate Your Passion for Patient Care
Optical Express values a culture of care and integrity. Share your passion for helping others and any relevant experiences that highlight your commitment to providing exceptional service. This will resonate well with the interviewers and align with their company ethos.
