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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 27000 - 37800 £ per year.
Hours: Full Time – 40hrs per week
Salary: From £27,000 (Involves working Saturdays and occasional Sundays)
Location: Nottingham
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Previous experience working towards sale targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Mansfield employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Mansfield
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and integrity.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll be interacting with a diverse range of people. Role-play with friends or family to get comfortable discussing patient care and finance options.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the dynamic nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Mansfield
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing world-class customer service. Share any experiences where you've gone above and beyond for patients or customers, as this will resonate with our commitment to exceptional care.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points for key achievements and keep your language clear and concise. This reflects the strong organisational skills we’re looking for in a Patient Advisor.
Highlight Relevant Experience: If you’ve worked towards sales targets or personal KPIs before, don’t forget to mention it! We want to know how your previous roles have prepared you for this position, so be specific about your achievements and how they relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built relationships and ensured satisfaction, as this aligns perfectly with what they’re looking for.
✨Practice Clear Communication
Since you'll be interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.