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- Tasks: Support patients through their vision correction journey and ensure exceptional service.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on luxury service standards.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 30000 - 40000 £ per year.
Location - Manchester One, Portland Street
Hours: Full time, 40 hours (must be flexible to work weekends)
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Manchester One clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
Flexible Adviser in Manchester employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Adviser in Manchester
✨Tip Number 1
Get to know the company! Research Optical Express and their services. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being a Patient Advisor.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll need to build rapport with patients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your customer service experience. Think of examples where you've gone above and beyond for a customer. This will demonstrate your ability to deliver exceptional patient care, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team.
We think you need these skills to ace Flexible Adviser in Manchester
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing exceptional patient care. Share any relevant experiences that highlight your ability to build rapport and maintain patient confidence, as this is key for the Patient Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. Highlight your skills in managing first impressions and delivering warm welcomes, as these are crucial for creating a positive patient journey.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your experiences and how they relate to the role. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Optical Express!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, building rapport with patients is key. Prepare examples from your past experiences where you've successfully interacted with customers or clients, demonstrating your ability to provide warm and professional service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice how you would handle different patient scenarios, such as addressing concerns or explaining procedures. This will show your ability to communicate effectively and reassure patients.
✨Flexibility is Key
Since the role requires flexibility, be prepared to discuss your availability, especially for weekends. Highlight any previous experience where you adapted to changing schedules or worked in dynamic environments.