At a Glance
- Tasks: Lead audits and ensure compliance in healthcare clinics across the Midlands and South of England.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with a culture of care.
- Benefits: Enjoy 33 days annual leave, free eye surgery, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact on patient care while driving excellence in healthcare compliance.
- Qualifications: Experience in healthcare compliance and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Location: Midlands & South of England (Regional Travel Required)
Salary: Starting from £40,000 depending on experience + Benefits
Contract: Full-Time, Permanent – up to 40 hours per week
For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.
The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.
Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We are seeking an experienced and proactive Audit and Compliance Manager to join our growing healthcare organisation. This is a pivotal role responsible for ensuring our network of clinics consistently meets all relevant regulatory, statutory and organisational requirements while maintaining the highest standards of clinical governance and patient care.
Working closely with clinic managers, operational leaders and clinical teams, you will lead the organisation’s internal audit programme, provide expert regulatory guidance, support continuous quality improvement initiatives, and deliver engaging education and training across our clinic network.
This is an excellent opportunity for an individual with a strong background in healthcare compliance, governance, quality assurance or regulatory affairs who is passionate about driving standards and supporting services to achieve excellence.
Key Responsibilities
- Regulatory Compliance Audits: Conduct regular on-site audits at clinics within the assigned region to assess compliance with regulatory requirements from bodies such as HIS, CQC, HIW, and RQIA. Identify areas of non-compliance and collaborate with local management to develop and implement corrective action plans. Prepare detailed audit reports and communicate findings to the Senior team and relevant staff.
- On-Site Regulatory Support: Provide expert advice and guidance to facility managers and staff on regulatory requirements and best practices. Assist in interpreting and implementing regulatory standards at each facility, ensuring consistent adherence across the region. Serve as a key point of contact for regulatory issues within the assigned region, offering timely support and resolution.
- Education and Training: Deliver targeted training sessions to facility staff on compliance topics, regulatory updates, and audit preparation. Develop educational materials and resources to enhance staff understanding of regulatory requirements and quality standards. Assess the effectiveness of training programs and adjust content as needed to meet the evolving needs of the facilities.
- Policy and Procedure Compliance: Ensure that all healthcare facilities within the region adhere to the organisation’s compliance policies and procedures. Monitor the implementation of new policies and provide feedback to the Regulatory Compliance Manager on their effectiveness and any challenges encountered. Support the development and refinement of compliance policies to align with regulatory changes and organisational goals.
- Documentation and Reporting: Maintain accurate and comprehensive records of all audits, training sessions, and regulatory support activities. Provide regular reports to the Director of Care & Quality on the compliance status of facilities within the region, highlighting any areas of concern or success. Ensure that all documentation is kept up-to-date and is easily accessible for review by regulatory bodies when necessary.
- Continuous Improvement: Actively participate in the continuous improvement of compliance processes and procedures across the organisation. Share best practices and insights gained from field experiences with the broader compliance team to enhance overall regulatory performance. Stay informed about changes in regulatory requirements and ensure that facilities are prepared to meet new standards.
About You
You will be an organised, credible and influential professional who enjoys working across multiple sites and building strong relationships with stakeholders at all levels.
Essential Requirements
- Significant experience in a compliance, audit, governance or quality assurance role within healthcare.
- Strong understanding of healthcare regulatory frameworks and inspection standards.
- Experience planning and conducting internal audits.
- Proven ability to analyse information, identify risks and implement improvements.
- Experience designing and delivering training and educational programmes.
- Excellent report writing, communication and stakeholder management skills.
- Ability to work independently while managing multiple priorities.
Desirable
- Experience supporting healthcare organisations through regulatory inspections.
- Experience working within multi-site healthcare environments.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a profession.
Audit and Compliance Manager in London employer: Optical Express
Optical Express is an exceptional employer located in the heart of Glasgow, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to excellence in patient care and a supportive team environment, employees enjoy generous benefits such as 33 days of annual leave, free eye surgeries, and ongoing training opportunities, making it a truly rewarding place to build a career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Audit and Compliance Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Optical Express.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Optical Express.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Optical Express, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Audit and Compliance Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Optical Express.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Optical Express.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Optical Express. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Optical Express. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Optical Express
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Optical Express’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
