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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: £28,000 salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Flexible hours, including Saturdays, with great career growth opportunities.
Considering applying for this job? Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Hours: Full time, 40 hours per week (must be flexible to work Saturdays)
Location: London - Kingston
Salary: £28,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPIs
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Kingston upon Thames employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Kingston upon Thames
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture of care and excellence.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your experience aligns with the role of a Patient Advisor. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the Patient Advisor position.
We think you need these skills to ace Patient Advisor in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see how much you care about making patients feel like superstars!
Tailor Your CV: Make sure your CV is tailored to the Patient Advisor role. Highlight any relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate clearly, just like we expect you to do with our patients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you built relationships and ensured satisfaction, as this aligns perfectly with what they’re looking for.
✨Practice Clear Communication
Since you'll be interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of potential challenges you might face as a Patient Advisor and how you would address them, demonstrating your organisational skills and motivation to succeed.
