At a Glance
- Tasks: Be the friendly face of Optical Express, guiding patients through their eye care journey.
- Company: Join a caring team dedicated to exceptional patient service and community support.
- Benefits: Enjoy competitive pay, free eye surgery, generous leave, and ongoing training.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Make a real difference in patients' lives while developing your skills in a fun environment.
- Qualifications: Passion for customer service, strong organisation, and great communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Location – Johnstone
Hours – Full Time - 40 hours (Must be flexible to work weekends)
Salary – Competitive, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisor's are the face of Optical Express as they are often the first person the customer interacts with. Every day will bring something new, but your day to day role will involve:
- Maintaining an up-to-date knowledge on all products
- Accurately maintaining customer records
- Creating sales opportunities and delivering on challenging, but attainable, targets
- Advising customers on the best suitable frames and lenses depending on their lifestyle and medical requirements.
- Informing customers about the proper use and handling of contact lenses.
Are you our ideal candidate? The answer is yes if you:
- Have heaps of passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Like to look presentable and well maintained
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
If you believe you have the right skills and attributes for this role, we'd love to hear from you.
Patient Advisor in Johnstone employer: Optical Express
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. With a commitment to excellence, our Patient Advisors enjoy a modern workplace, generous benefits including free eye surgery, and ongoing training opportunities, all while making a meaningful impact in the lives of our patients. Join us in fostering a culture of care, trust, and integrity within the vibrant community of Johnstone.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Johnstone
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and patient care. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Dress to impress! As a Patient Advisor, you'll be the face of Optical Express. Make sure you look presentable and professional during your interview to reflect the standards they expect from their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Advisor in Johnstone
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see that you genuinely care about making our patients feel like superstars!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have strong organisational skills, which are key for the Patient Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to highlight how your skills and experiences align with the specific requirements of the Patient Advisor position. We love seeing candidates who take the extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Make sure you brush up on Optical Express's products and services. Being knowledgeable about the different frames, lenses, and their uses will show that you're genuinely interested in helping patients find the best options for their needs.
✨Showcase Your People Skills
As a Patient Advisor, you'll be the first point of contact for customers. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate how you can make patients feel valued and cared for.
✨Dress to Impress
Since looking presentable is part of the role, choose an outfit that reflects professionalism while still being comfortable. This will not only boost your confidence but also create a positive first impression.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle challenging situations with customers or how you would meet sales targets. Showing that you can think on your feet will impress the interviewers.
