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- Tasks: Support patients through their vision correction journey and ensure exceptional care.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, full-time hours, and a chance to make a real difference.
- Other info: Work in a dynamic clinic environment with opportunities for growth.
- Why this job: Be the key contact for patients and help them achieve clearer vision.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 26500 - 26500 £ per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
Weekend Advisor in Inverness employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Advisor in Inverness
✨Tip Number 1
Get to know the company! Research Optical Express and their services. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being a Patient Advisor.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll be the first point of contact for patients. Role-play scenarios with friends or family to get comfortable with delivering warm welcomes and managing patient expectations.
✨Tip Number 3
Prepare questions to ask during your interview. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to know regarding the patient journey and how you can contribute to it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Weekend Advisor in Inverness
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing exceptional patient care. Share any relevant experiences that highlight your ability to build rapport and maintain confidence with patients. We want to know why you’re excited about the role!
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities of a Patient Advisor. Mention how your skills align with supporting patients through their journey and delivering high-quality service. This shows us you’ve done your homework and are genuinely interested.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon. We want to see your personality shine through, but also your understanding of the importance of professionalism in a healthcare setting.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll need to build rapport with patients. Prepare examples from your past experiences where you've successfully interacted with customers or clients, demonstrating your ability to provide warm and professional service.
✨Prepare for Role-Specific Questions
Expect questions that assess your understanding of the patient journey and how you would handle various scenarios. Think about how you would support patients through their surgical experience and be ready to share your thoughts on maintaining patient confidence.
✨Dress the Part
Since this role involves high-end luxury service, dress smartly for your interview. A professional appearance will help create a positive first impression and show that you understand the importance of presentation in a patient-facing role.