At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and 33 days annual leave.
- Other info: Enjoy ongoing training, modern workspaces, and great discounts on eyewear.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Full Time Advisor in Inverness employer: Optical Express
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in our Inverness clinic. With an industry-leading salary, generous annual leave, and comprehensive benefits including free laser eye surgery and ongoing training opportunities, we foster a supportive work culture that prioritises employee growth and well-being. Join us to be part of a market leader in vision correction surgery, where your contributions directly enhance patient experiences and outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Advisor in Inverness
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them the market leader in vision correction. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play with a friend or family member to get comfortable with discussing the patient journey and addressing any concerns they might have.
✨Tip Number 3
Be ready to showcase your organisational skills! Think about examples from your past experiences where you've managed multiple tasks or supported a team effectively. This will demonstrate your ability to handle the operational responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express family!
We think you need these skills to ace Full Time Advisor in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience:When filling out your application, don’t forget to mention any experience in healthcare or high-end retail. We’re looking for candidates who understand the importance of exceptional service, so make sure to highlight those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes working with us so rewarding!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll be the first point of contact for patients. Prepare examples from your past experiences that highlight your communication and interpersonal skills. Think about times when you built rapport with clients or handled difficult situations with grace.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision, whether it's capturing diagnostic scans or handling administrative duties. Mention any tools or methods you use to stay organised.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate patient interactions. Practice how you would welcome a patient, explain procedures, and address their concerns. This will showcase your ability to deliver a warm and professional experience.
