At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and 33 days annual leave.
- Other info: Enjoy ongoing training, modern work environments, and great discounts.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements:
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Full Time Adviser in Inverness employer: Optical Express
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in our Inverness clinic. With an industry-leading salary, generous annual leave, and comprehensive benefits including free laser eye surgery and ongoing training opportunities, we foster a supportive work culture that prioritises employee growth and well-being. Join us to be part of a market leader in vision correction surgery, where your contributions directly enhance patient experiences and outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Adviser in Inverness
✨Tip Number 1
Get to know the company! Research Optical Express and understand their values, services, and what makes them the market leader. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play common scenarios with friends or family to boost your confidence and refine your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Optical Express team.
We think you need these skills to ace Full Time Adviser in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Optical Express and how your skills align with our values. Remember, we love a good story, so share your journey with us!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do for our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Optical Express a great place to work!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll be the first point of contact for patients. Prepare examples from your past experiences that highlight your communication and interpersonal skills. Think about times when you built rapport with clients or handled difficult situations with grace.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision, whether it's capturing diagnostic scans or handling administrative duties. Mention specific tools or methods you use to stay organised.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your patient interaction skills. Practice how you would welcome a patient, explain procedures, or handle questions about financing. This will help you feel more confident and show your ability to deliver a warm, professional experience.
