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- Tasks: Support patients through their vision correction journey and ensure exceptional care.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, full-time hours, and a chance to make a real difference.
- Other info: Opportunity to work in a dynamic environment with career growth potential.
- Why this job: Be the key contact for patients and help them achieve clearer vision.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 26500 - 26500 £ per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
Flexible Working Advisor in Inverness employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Patient Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, make sure you can confidently explain why you’d be a great fit for the role. We want you to shine and show off your passion for patient care!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. We suggest mentioning something specific from your conversation to remind them of your enthusiasm for the Patient Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see your application and help you take the next step in your career!
We think you need these skills to ace Flexible Working Advisor in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Advisor role. Highlight any experience you have in customer service or healthcare, and don’t forget to mention your ability to build rapport with patients. We want to see how you can contribute to our high standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our mission at Optical Express. Keep it professional but let your personality come through – we love a bit of character!
Showcase Relevant Skills: In your application, make sure to showcase skills that are relevant to the role, like communication, empathy, and organisational abilities. We’re looking for someone who can manage patient journeys smoothly, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Optical Express!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, building rapport with patients is key. Prepare examples from your past experiences where you've successfully interacted with customers or clients, demonstrating your ability to create a warm and welcoming environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice how you would handle different patient scenarios, focusing on communication and empathy. This will show your potential employer that you can manage patient interactions effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the training process for new Patient Advisors or how they measure success in patient interactions. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.