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- Tasks: Support patients through their vision correction journey and ensure exceptional care.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, full-time hours, and a chance to make a real difference.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Be the key contact for patients and help them achieve clearer vision.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 26500 - 26500 £ per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
Flexible Adviser in Inverness employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Adviser in Inverness
✨Tip Number 1
Get to know the company! Research Optical Express and their services. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play with a friend or family member to get comfortable discussing the patient journey and addressing concerns.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will demonstrate your ability to deliver exceptional patient care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Flexible Adviser in Inverness
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing exceptional patient care. Share any relevant experiences that highlight your ability to connect with patients and make them feel comfortable throughout their journey.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Patient Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our vision.
Be Professional Yet Approachable: While we want to see your personality shine through, remember to maintain a professional tone in your written application. Striking the right balance will show us that you can deliver the warm, professional service our patients expect.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application reaches us quickly and efficiently, allowing us to review it as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll need to build rapport with patients. Prepare examples from your past experiences where you've successfully interacted with customers or clients, demonstrating your ability to create a warm and welcoming environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your communication skills. Practice handling common patient queries or concerns, showcasing your ability to explain complex information clearly and empathetically.
✨Highlight Your Organisational Skills
This role involves managing multiple responsibilities. Be prepared to discuss how you prioritise tasks and stay organised, especially when it comes to scheduling consultations and follow-ups. Share specific strategies that have worked for you in the past.