At a Glance
- Tasks: Support IT systems, troubleshoot issues, and ensure customer satisfaction.
- Company: Join Optical Express, a leading provider of laser eye surgery with over 110 clinics across Europe.
- Benefits: Enjoy a competitive salary, modern workspaces, 29 days leave, and free eye surgeries.
- Other info: Flexible working hours and opportunities for ongoing training and development.
- Why this job: Be part of a progressive team, gain hands-on experience, and make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a driving license are essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Title - IT Support Analyst
Location - Glasgow City Centre
Hours - 40 hrs per week
Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. A progressive organisation, we operate over 110 clinics. The group operates in the UK, Ireland, Croatia and Germany.
A fantastic opportunity has arisen to join Optical Express at a really exciting time, we are currently looking to recruit an experienced IT Support Analyst to based in our Head Office in the city Centre of Glasgow.
The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential.
Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required.
Responsibilities:
- Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers.
- Taking end-to-end ownership of IT tickets, including communication and technical resolution.
- Appreciation of Service Level Agreements (SLA’s).
- Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc.
- Visiting company locations to provide on-site support and collaborating with team members during projects.
- Responsible for managing mobile devices, configuration, and troubleshooting any issues.
- Experience in troubleshooting MS Windows 10, 11 as well as Office 365.
- Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous.
- The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
- Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy.
- Tracking asset management by managing stock, issuing items and maintaining records.
What’s in it for you?
- An industry leading salary
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Information Technology Support Analyst in High Wycombe employer: Optical Express
Optical Express is an exceptional employer, offering a dynamic work environment in the heart of Glasgow City Centre. With a commitment to employee growth through ongoing training and development opportunities, alongside a competitive salary and generous benefits such as free laser eye surgery and 29 days of annual leave, we foster a culture that values both professional and personal well-being. Join us at this exciting time as we continue to lead the way in laser eye surgery across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in High Wycombe
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and MS Windows 10/11. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your customer service skills and experiences in previous IT support roles. Prepare examples of how you've successfully resolved issues while maintaining a high level of customer satisfaction, as this is crucial for the position.
✨Tip Number 3
Since the role involves visiting various sites, ensure you have a valid driving license and be ready to discuss your flexibility regarding travel. This shows your commitment and readiness to meet the job's requirements.
✨Tip Number 4
Research Optical Express and their operations in the UK and Europe. Understanding their business model and how IT supports their services can help you tailor your responses in interviews and show your genuine interest in the company.
We think you need these skills to ace Information Technology Support Analyst in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly in Helpdesk or Service Desk environments. Emphasise your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description, such as Active Directory and MS Windows.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your understanding of Optical Express's operations. Mention your ability to analyse and resolve issues while maintaining high customer satisfaction, and relate your previous experiences to the responsibilities outlined in the job description.
Highlight Relevant Certifications:If you have any Microsoft accreditations like MCP or MCSE, or ITIL certifications, make sure to include these prominently in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Communication Skills:Since the role requires confident communication, provide examples in your application of how you've effectively communicated with customers or team members in past roles. This could be through resolving IT tickets or collaborating on projects, which will illustrate your fit for the position.
How to prepare for a job interview at Optical Express
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly with Active Directory, Windows 10/11, and Office 365. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your analytical ability and hands-on experience.
✨Emphasise Customer Service
Since the role requires a high degree of customer satisfaction, share instances where you've gone above and beyond for users. This could include how you handled difficult situations or ensured that users felt supported throughout the troubleshooting process.
✨Understand the Company Culture
Research Optical Express and their operations. Understanding their values and the importance they place on customer service will help you align your answers with what they are looking for in a candidate. This shows genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when diagnosing and resolving IT issues, as this will showcase your analytical skills and ability to take ownership of IT tickets.
