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- Tasks: Support IT systems, troubleshoot issues, and ensure customer satisfaction across various locations.
- Company: Join Optical Express, a leading provider of laser eye surgery with over 110 clinics in Europe.
- Benefits: Enjoy a competitive salary, modern workspaces, 29 days leave, and free eye surgeries.
- Why this job: Be part of a progressive team, enhance your skills, and make a real impact in healthcare.
- Qualifications: Experience in IT support, strong communication skills, and a driving license are essential.
- Other info: Flexible working hours with opportunities for ongoing training and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Title – IT Support Analyst
Location – Glasgow City Centre
Hours – 40 hrs per week
Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. A progressive organisation, we operate over 110 clinics. The group operates in the UK, Ireland, Croatia and Germany.
A fantastic opportunity has arisen to join Optical Express at a really exciting time, we are currently looking to recruit an experienced IT Support Analyst to based in our Head Office in the city Centre of Glasgow.
The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential.
Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required.
Responsibilities:
- Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers.
- Taking end-to-end ownership of IT tickets, including communication and technical resolution.
- Appreciation of Service Level Agreements (SLA’s).
- Good experience with Active Directory – adding user accounts, troubleshooting, user network access permission, AD account administration etc.
- Visiting company locations to provide on-site support and collaborating with team members during projects.
- Responsible for managing mobile devices, configuration, and troubleshooting any issues.
- Experience in troubleshooting MS Windows 10, 11 as well as Office 365.
- Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous.
- The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
- Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy.
- Tracking asset management by managing stock, issuing items and maintaining records.
What’s in it for you?
- An industry leading salary
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Information Technology Support Analyst employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows 10/11. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved IT issues in previous roles. This will show that you not only have the technical know-how but also the ability to communicate effectively with users.
✨Tip Number 3
Since the role involves visiting various sites, make sure to mention your driving license and any relevant experience you have with on-site support. This will reassure the hiring team that you're ready to meet the demands of the job.
✨Tip Number 4
Research Optical Express and their services to understand their business better. Being knowledgeable about the company will allow you to tailor your responses during the interview and show your genuine interest in joining their team.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in Helpdesk or Service Desk environments. Emphasise your analytical skills and customer service awareness, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with Active Directory, troubleshooting Windows 10/11, and any relevant Microsoft accreditations. Show enthusiasm for the opportunity at Optical Express.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as installation and configuration of hardware/software, managing mobile devices, and understanding of SLAs. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for an IT Support Analyst.
How to prepare for a job interview at Optical Express
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, troubleshooting Windows 10/11, and Office 365. Highlight specific examples where you've successfully resolved IT issues, as this will demonstrate your technical competence.
✨Emphasise Customer Service Experience
Since the role requires a high degree of customer satisfaction, share instances where you've provided excellent support in a Helpdesk or Service Desk environment. This will show that you understand the importance of communication and user experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach diagnosing and resolving IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to take ownership of problems.
✨Understand the Company Culture
Research Optical Express and their operations. Familiarise yourself with their values and recent developments in the company. This knowledge will help you tailor your responses and show your genuine interest in joining their team.