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- Tasks: Support IT systems, troubleshoot issues, and ensure customer satisfaction across various locations.
- Company: Join Optical Express, a leading provider of laser eye surgery with clinics across the UK and Europe.
- Benefits: Enjoy a competitive salary, modern workspaces, 29 days leave, and free eye care perks.
- Why this job: Be part of a progressive team, gain hands-on experience, and make a real impact in healthcare.
- Qualifications: Experience in IT support, strong communication skills, and a driving license are essential.
- Other info: Flexible working hours and opportunities for ongoing training and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Title – IT Support Analyst
Location – Glasgow City Centre
Hours – 40 hrs per week
Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. A progressive organisation, we operate over 110 clinics. The group operates in the UK, Ireland, Croatia and Germany.
A fantastic opportunity has arisen to join Optical Express at a really exciting time, we are currently looking to recruit an experienced IT Support Analyst to based in our Head Office in the city Centre of Glasgow.
The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential.
Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required.
Responsibilities:
- Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers.
- Taking end-to-end ownership of IT tickets, including communication and technical resolution.
- Appreciation of Service Level Agreements (SLA’s).
- Good experience with Active Directory – adding user accounts, troubleshooting, user network access permission, AD account administration etc.
- Visiting company locations to provide on-site support and collaborating with team members during projects.
- Responsible for managing mobile devices, configuration, and troubleshooting any issues.
- Experience in troubleshooting MS Windows 10, 11 as well as Office 365.
- Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous.
- The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
- Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy.
- Tracking asset management by managing stock, issuing items and maintaining records.
What’s in it for you?
- An industry leading salary
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Information Technology Support Analyst employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows 10/11. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved IT issues in previous roles. This will show that you not only have the technical know-how but also the ability to communicate effectively with users.
✨Tip Number 3
Since the role involves visiting various sites, make sure to mention your driving license and any relevant experience you have with on-site support. This will reassure the hiring team that you're ready to meet the demands of the job.
✨Tip Number 4
Research Optical Express and their services to understand their business better. Being knowledgeable about the company will allow you to tailor your responses during the interview and show your genuine interest in joining their team.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in Helpdesk or Service Desk environments. Emphasise your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description, such as Active Directory and MS Windows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Optical Express's operations. Mention your ability to provide high customer satisfaction and your experience with diverse infrastructures, as these are key aspects of the role.
Highlight Relevant Certifications: If you have any Microsoft accreditations like MCP or MCSE, or ITIL certifications, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Communication Skills: Since the role requires confident communication, provide examples in your application of how you've effectively communicated technical information to non-technical users. This could be through previous job experiences or specific projects.
How to prepare for a job interview at Optical Express
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly with Active Directory, Windows 10/11, and Office 365. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Demonstrate Customer Service Excellence
Since the role requires a high degree of customer satisfaction, be ready to share instances where you provided exceptional service. Emphasise your communication skills and how you handle difficult situations with clients.
✨Understand the Company’s Operations
Research Optical Express and its operations in the UK and Europe. Understanding their business model and how IT supports their clinics will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or manage multiple IT tickets simultaneously, demonstrating your analytical skills and prioritisation.