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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: Competitive salary, free optical products, and career progression opportunities.
- Why this job: Make patients feel like superstars while working in a supportive team environment.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible hours with a modern working environment and advanced technology.
The predicted salary is between 27000 - 37800 £ per year.
Location – Southampton
Hours – Full-time, 40 hrs per week (must be flexible to work weekends)
Salary – from £27,000 pro rata
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Patient Advisor in Hampshire, Southampton employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Hampshire, Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with providing world-class customer service. We want to see your passion shine through!
✨Tip Number 3
Show off your organisational skills during the interview. Bring a notebook with questions and notes about the role. It shows you're serious and ready to take on the responsibilities of a Patient Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Optical Express family.
We think you need these skills to ace Patient Advisor in Hampshire, Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing world-class customer service shine through. We want to see how much you care about making patients feel like superstars from the moment they walk in!
Be Organised: Highlight your strong organisational skills in your application. Mention any relevant experiences where you've successfully managed multiple tasks or schedules, as this is key for a Patient Advisor role with us.
Communicate Clearly: Make sure your application is clear and articulate. Use straightforward language and structure your thoughts well, as we value effective communication with our diverse range of patients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Optical Express.
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your passion for providing world-class service, which is crucial for this role.
✨Practice Clear Communication
Since you'll be interacting with a diverse range of patients, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
