At a Glance
- Tasks: Contact potential patients and guide them through booking consultations for eye treatments.
- Company: Leading provider of laser eye surgery with a caring culture.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Modern office in Glasgow with excellent training and career growth opportunities.
- Why this job: Transform lives while working in a supportive and dynamic environment.
- Qualifications: Experience in outbound sales or customer service is a plus.
The predicted salary is between 27040 - 28080 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 - £28,080 plus bonus
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Responsibilities include:
- Contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- Building trust and rapport.
- Guiding patients through the consultation booking journey.
Requirements:
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
Benefits:
- State of the art, modern working environments.
- ~29 days annual leave (pro rata).
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Pension scheme.
Telesales / Call Centre in Glasgow employer: Optical Express
As a leading private provider of laser eye surgery in Glasgow City Centre, we pride ourselves on fostering a supportive and respectful work culture that prioritises care, trust, and integrity. Our employees enjoy a range of benefits including generous annual leave, free breakfast, subsidised meals, and even complimentary laser eye surgery, all within a modern office environment that encourages personal and professional growth. Join us to make a meaningful impact on patients' lives while being part of a team dedicated to excellence and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales / Call Centre in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optical Express. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optical Express before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales / Call Centre in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optical Express:Your cover letter is your chance to shine! Tell us why you want to work at Optical Express specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optical Express!
How to prepare for a job interview at Optical Express
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
