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- Tasks: Contact potential patients and convert leads into booked consultations for eye treatments.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Enjoy 29 days annual leave, free breakfast, and discounted eye care services.
- Other info: Dynamic work environment with clear progression routes and full training provided.
- Why this job: Make a real difference in patients' lives while achieving your sales goals.
- Qualifications: Experience in outbound sales or customer service with strong communication skills.
The predicted salary is between 27040 - 28080 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 - £28,080 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Sales Specialist in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Specialist in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your experience in outbound sales and how it relates to converting leads. Keep it concise and engaging, so you grab their attention right away.
✨Tip Number 3
Be ready to showcase your communication skills. During interviews or calls, demonstrate how you build rapport and trust with potential patients. Use examples from your past roles to highlight your persuasive abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Optical Express team and ready to make an impact.
We think you need these skills to ace Sales Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Specialist role. Highlight your experience in outbound sales or customer service, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your target-focused mindset aligns with our goals at Optical Express.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed KPIs? Share those numbers! We love seeing how you’ve made an impact in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous sales experience and how you've successfully converted leads in the past. Think of specific examples where you exceeded targets or built strong relationships with customers. This will demonstrate your ability to thrive in a target-focused environment.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that involves understanding patient needs and building trust, so showing you can listen well will set you apart.
✨Be Ready to Role Play
Expect some role-playing scenarios where you might have to demonstrate how you'd handle a call with a potential patient. Prepare by thinking about how you would guide someone through the consultation booking journey while ensuring they feel valued and informed.