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- Tasks: Engage with patients, discuss vision correction benefits, and manage follow-up appointments.
- Company: Optical Express, the UK's leading provider of eye care services.
- Benefits: Competitive salary, bonuses, ongoing training, and career progression.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Exceptional communication skills and a proactive approach to customer service.
- Other info: Supportive team environment focused on excellence and patient care.
The predicted salary is between 32000 - 38000 £ per year.
Role: Sales Executive – Patient Care
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £32,000 - £38,000 OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care - Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow. Each day will vary however the core components of your role will include:
- Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
- Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
- Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
- Maintain a high level of professionalism, empathy, and care while building trust with patients.
- Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
- Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Essential skills:
- Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
- Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
- Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
- A proactive and empathetic approach to customer service.
What’s in it for you?
- Bonus and team incentives.
- Ongoing training and development opportunities and career progression.
- A supportive and collaborative work environment.
- The chance to make a real difference in the lives of our patients.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer.
Sales Executive – Patient Care in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive – Patient Care in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Optical Express on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and sales. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during the interview. Remember, this role is all about building trust with patients, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Sales Executive – Patient Care in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Executive role. Highlight your experience in patient care and sales, and don’t forget to showcase those exceptional communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you can contribute to our team at Optical Express. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets or improve patient satisfaction? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express's mission and values. Familiarise yourself with their services, especially around patient care and vision correction surgery. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Sales Executive in Patient Care, exceptional communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve addressed concerns or objections effectively, as this will highlight your ability to build rapport and trust with patients.
✨Demonstrate Empathy
Empathy is crucial in patient care. Be ready to discuss how you approach customer service with a caring attitude. Share specific instances where you’ve gone above and beyond to support a customer, showing that you understand the importance of making patients feel valued and understood.
✨Prepare for Performance Metrics
Since the role involves meeting performance targets, be prepared to talk about your experience with KPIs. Discuss how you’ve tracked your success in previous roles, particularly in terms of conversion rates and customer satisfaction. This will show that you’re results-driven and ready to meet the challenges of the position.
