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- Tasks: Engage with patients, discuss vision correction benefits, and manage follow-up appointments.
- Company: Optical Express, the UK's leading private provider of eye care.
- Benefits: Competitive salary, bonuses, ongoing training, and career progression.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Exceptional communication skills and a proactive approach to customer service.
- Other info: Supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 32000 - 38000 £ per year.
Role: Sales Executive – Patient Care
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £32, – £38, OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow. Each day will vary however the core components of your role will include:
- Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
- Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
- Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
- Maintain a high level of professionalism, empathy, and care while building trust with patients.
- Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
- Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Essential skills:
- Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
- Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
- Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
- A proactive and empathetic approach to customer service.
What’s in it for you?
- Bonus and team incentives.
- Ongoing training and development opportunities and career progression.
- A supportive and collaborative work environment.
- The chance to make a real difference in the lives of our patients.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer.
Sales Executive in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for patient care.
✨Tip Number 2
Practice your pitch! Think about how you’d explain the benefits of vision correction surgery to a patient. Being able to communicate clearly and empathetically will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Optical Express team.
We think you need these skills to ace Sales Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Executive role. Highlight your experience in patient care and sales, and don’t forget to showcase those exceptional communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you can contribute to our team at Optical Express. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets or improve patient satisfaction? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express's mission and values. Familiarise yourself with their services, especially around patient care and vision correction surgery. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Sales Executive, exceptional communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve addressed concerns or objections effectively, as this will highlight your ability to build rapport and trust with patients.
✨Demonstrate Empathy
In your responses, emphasise your empathetic approach to customer service. Share stories that illustrate how you’ve supported clients through challenging situations. This will resonate well with the company’s focus on patient care and show that you genuinely care about making a difference.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you assess if it’s the right fit for you.
