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- Tasks: Lead a dynamic team in a high-impact contact centre, managing calls and coaching agents.
- Company: Optical Express, a leader in eye care services with a modern work environment.
- Benefits: Enjoy annual leave, discounts on eye care, and a flexible working schedule.
- Other info: Join a vibrant team in Glasgow with opportunities for personal and professional growth.
- Why this job: Make a real difference by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in contact centre management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Optical Express is seeking an experienced Contact Centre Manager for their Glasgow location. In this full-time role, you will lead a team of contact centre agents, ensuring service levels and performance goals are consistently met.
Responsibilities include:
- Managing inbound and outbound calls
- Coaching staff
- Participation in hiring activities
The position requires flexibility with working hours, including evenings and weekends.
Benefits include a modern work environment, annual leave, and discounts on eye care services.
Outbound Team Manager - Lead a High-Impact Contact Centre in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Team Manager - Lead a High-Impact Contact Centre in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions for contact centre managers. We should focus on our leadership style and how we handle performance issues, as these are key in this role.
✨Tip Number 3
Showcase our coaching skills! Think of examples where we've successfully trained or motivated a team. This will highlight our ability to lead and develop staff, which is crucial for the Outbound Team Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter directly to what Optical Express is looking for.
We think you need these skills to ace Outbound Team Manager - Lead a High-Impact Contact Centre in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing contact centre teams. We want to see how you've led teams to meet performance goals and any specific achievements that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Outbound Team Manager role. Share your passion for coaching and developing staff, and how you can contribute to our high-impact environment.
Showcase Flexibility: Since the role requires flexibility with working hours, let us know about your availability. Highlight any previous experience where you’ve adapted to changing schedules or worked evenings and weekends.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Optical Express
✨Know Your Numbers
As an Outbound Team Manager, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of service levels and performance goals, and be ready to discuss how you've successfully met or exceeded these in previous roles.
✨Showcase Your Coaching Skills
Coaching is a big part of this role, so prepare examples of how you've developed team members in the past. Think about specific situations where your coaching led to improved performance or morale, and be ready to share these stories during the interview.
✨Flexibility is Key
Since the job requires flexibility with working hours, be prepared to discuss your availability. Highlight any previous experience you have working varied shifts, and express your willingness to adapt to the needs of the team and the business.
✨Understand the Company Culture
Research Optical Express and their values. Be ready to explain why you want to work there and how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.