At a Glance
- Tasks: Support our clinical services team with admin duties and customer service.
- Company: Join Optical Express, a leader in eye care with a focus on patient care.
- Benefits: Enjoy competitive salary, discounts, and career progression opportunities.
- Other info: Full training provided in a modern city centre environment.
- Why this job: Be part of a supportive team making a real difference in patient care.
- Qualifications: Strong communication and organisational skills; customer service experience preferred.
The predicted salary is between 28800 - 43200 € per year.
Location – Glasgow City Centre
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care.
With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre.
The Role
Our Clinical services team provides support throughout our business, dealing with our clinics, marketing teams, optometrists and surgeons, and the Administration team plays a big part in this. The role is varied and will require the successful candidate to be highly organised with the ability to deal with many tasks at the same time.
Every day will bring something new but your day to day role will involve:
- Setting up teams call
- Organising CPD events and certification
- Updating excel reports
- Other general admin duties
- Email to external consultants and collating response.
Essential skills
We are looking for applicants who have excellent customer service skills, with strong written and verbal communication skills and strong organisational skills. Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required.
We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquiries to a conclusion and influence outcomes.
What’s in it for you?
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Office Assistant & Customer Service (Full Training provided) in Glasgow employer: Optical Express
Optical Express is an exceptional employer, offering a supportive and collaborative work culture in the heart of Glasgow city centre. With a commitment to employee growth through comprehensive training and career progression opportunities, we prioritise the well-being of our staff while delivering outstanding patient care. Join us to be part of a market leader that values integrity, teamwork, and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Office Assistant & Customer Service (Full Training provided) in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Office Assistant & Customer Service (Full Training provided) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Optical Express and how your skills align with our values. Keep it friendly and professional, just like us!
Showcase Your Organisational Skills:Since the role requires strong organisational skills, consider including examples of how you've managed multiple tasks or projects in the past. We love seeing how you handle challenges!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks. Be ready to discuss how you prioritise work and keep everything on track, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Highlight your previous customer service experience during the interview. Share specific instances where you went above and beyond for a customer or resolved a challenging situation. This will illustrate your commitment to exceptional patient care, which is at the heart of Optical Express.
✨Practice Your Communication Skills
Given the emphasis on strong written and verbal communication skills, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence and ensure you come across as articulate and presentable.
