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- Tasks: Provide exceptional customer service and support patients through their eye care journey.
- Company: Join Optical Express, Europe's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy uncapped bonuses, 29 days leave, free eye surgery, and discounts.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a passion for helping others; experience preferred but not essential.
- Other info: Dynamic team environment with clear progression routes for top performers.
The predicted salary is between 24000 - 36000 £ per year.
Location: Glasgow City Centre – Office based
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
Key Responsibilities:- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Communication & Problem-Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps.
- Collaboration: Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled.
- Strong communication and interpersonal skills, with a passion for helping others.
- Excellent problem-solving abilities to handle a variety of patient needs.
- Strong administrative skills, including attention to detail and organizational abilities.
- Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential).
- Ability to work under pressure and manage multiple tasks simultaneously.
- A proactive attitude with a focus on continuous improvement.
- Excellent uncapped bonus structure
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Customer Service Advisor in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to engage with patients effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your problem-solving abilities.
✨Tip Number 3
Show off your passion for helping others! During your interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to customer service excellence, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us know why you’re passionate about helping others. Share any experiences that highlight your commitment to providing excellent customer service, especially in a healthcare setting.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their services, values, and what sets them apart in the eye care industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you faced challenges in a customer service role and how you overcame them. Be ready to discuss these scenarios, as they’ll highlight your ability to think on your feet and provide excellent patient care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s mission.
