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For Companies At a Glance
- Tasks: Engage with patients over the phone and guide them through booking consultations.
- Company: Join Optical Express, the UK's leading provider of vision correction surgery.
- Benefits: Competitive salary, bonus opportunities, free eye surgery, and generous leave.
- Other info: Supportive team culture with clear career progression and full training provided.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a desire to succeed; sales experience is a plus.
The predicted salary is between 27040 - 28080 £ per year.
£27,040 per annum, increasing to £28,080 after 6 months, plus performance‑related bonus.
About Optical Express
At Optical Express, we change lives by restoring vision. We are proud to be the UK’s leading private provider of laser eye surgery, premium intraocular lenses and cataract treatment, trusted by millions of patients for more than 35 years. Our surgeons collectively perform more laser eye procedures than any other provider in the UK, and our teams support thousands of patients every week — making a real difference, every single day. We succeed because of our people. We work collaboratively, support one another and are united by a culture built on care, trust and integrity. Beyond our clinics, we’re committed to making a positive impact through charitable initiatives and environmental projects, ensuring we do the right thing for our patients, our colleagues, our communities and our planet.
The Role
We’re looking for Customer Contact Specialists who enjoy engaging conversations and delivering exceptional customer experiences over the phone. No cold calling — you’ll be speaking with patients who have already expressed an interest in vision correction surgery. This role is about building trust, understanding patient needs and guiding them confidently towards booking a consultation at one of our clinics. If you’re new to sales, don’t worry — full training is provided to give you the skills and confidence to succeed.
What You’ll Be Doing
- Making outbound calls to patients who have enquired about vision correction surgery
- Creating a positive, professional and reassuring experience for every patient
- Clearly explaining treatment options and next steps
- Building strong rapport and trust throughout the booking journey
- Confidently addressing patient questions or concerns
- Taking ownership of each interaction to ensure a high‑quality experience
- Consistently meeting and exceeding performance and conversion targets
What We’re Looking For
- Experience in outbound sales or a high‑volume customer service environment (desirable but not essential)
- Excellent communication and persuasion skills
- Resilience, confidence and a strong desire to succeed
- Willingness to challenge yourself and exceed performance goals
Why Join Optical Express?
- Clear earning progression with salary increase after 6 months
- Bonus opportunities based on performance
- Full training and ongoing support
- Be part of a purpose‑driven organisation changing lives every day
- A supportive team culture with long‑term career opportunities
What’s in it for you?
- State of the art, modern working environments
- 33 days’ annual leave per annum
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
Customer Contact Specialist in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their mission and values, and think about how you can contribute to their goal of changing lives through vision correction.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can build trust with patients over the phone.
✨Tip Number 3
Be ready to share your experiences! Even if you’re new to sales, think of times when you’ve provided excellent customer service or resolved issues. Highlight these moments to show your resilience and desire to succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Optical Express team and making a difference in patients' lives.
We think you need these skills to ace Customer Contact Specialist in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in patients' lives, as that's what we're all about at Optical Express.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Contact Specialist role. We love seeing candidates who take the time to connect their background with what we do here.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and showcases your key strengths without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that changes lives.
✨Practice Your Communication Skills
As a Customer Contact Specialist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend or family member to get comfortable with explaining treatment options and addressing patient concerns.
✨Showcase Your Resilience
The role requires resilience and a strong desire to succeed. Be prepared to share examples from your past experiences where you've faced challenges and how you overcame them. This will demonstrate your ability to handle the demands of the job and your commitment to achieving performance goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about the training process or how success is measured within the team.