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- Tasks: Engage with customers in Croatia, converting interest into appointments or sales.
- Company: Join the UK's leading complete eye care provider in a vibrant Glasgow office.
- Benefits: Enjoy uncapped bonuses, free optical products, and career progression opportunities.
- Why this job: Make a real impact by providing exceptional customer service and achieving sales targets.
- Qualifications: Fluent Croatian and English, strong sales experience, and excellent IT skills.
- Other info: Flexible working hours with no weekends, plus first-class training and modern tech support.
The predicted salary is between 24000 - 36000 £ per year.
Location - Glasgow City Centre
Hours of Work - Monday to Friday - 40hrs per week
From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to Fluent standard is required along with fluent English.
- Providing an exceptional after sales service
- Croatian language skills to Fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Ability to deliver first class customer service
- Strong IT skills – database, word/excel and email
The role is all about the customer experience coupled with exceeding conversion targets. Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
Salary with uncapped bonus and a host of benefits including individual rewards:
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Centre Telesales Executive in Glasgow employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Telesales Executive in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their services and values so you can show off your knowledge during the interview. This will help us see that you're genuinely interested in joining our team.
✨Tip Number 2
Practice your Croatian and English skills! Since this role requires fluent communication, brush up on your language skills to ensure you can impress us with your ability to connect with customers.
✨Tip Number 3
Showcase your sales achievements! Be ready to share specific examples of how you've exceeded targets in previous roles. We love to hear about your successes and how you can bring that energy to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our fantastic Glasgow office.
We think you need these skills to ace Contact Centre Telesales Executive in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Croatian and English, make sure to highlight your language proficiency right at the start. Use clear examples of how you've used these skills in previous roles or experiences.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Contact Centre Telesales Executive role. Mention your sales achievements and customer service experience to show us you’re the perfect fit.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can go a long way in making your application stand out, especially for a customer-focused role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express
✨Brush Up on Your Croatian
Since this role requires fluent Croatian, make sure you practice speaking and writing in the language. Try to engage in conversations or even role-play scenarios that mimic the sales calls you'll be making.
✨Know the Company Inside Out
Research the company’s services and values thoroughly. Understanding their eye care offerings will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples of your past achievements in outbound sales. Be ready to discuss how you exceeded targets and delivered exceptional customer service, as these are key aspects of the job.
✨Get Comfortable with Technology
Familiarise yourself with common IT tools like databases, Word, and Excel. Being tech-savvy will not only help you during the interview but also in your day-to-day tasks once you land the job.