Optical Express in Glasgow is seeking an experienced Contact Centre Team Manager to lead multiple agent teams, ensuring service levels and KPIs are met while delivering a consistent quality of care.
You will report to the Head of Contact Centre, oversee recruitment, coaching, and performance management, and work across shifts including evenings and weekends. This role is based in Glasgow and offers a competitive salary and benefits within a global organisation.
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Contact Centre Team Manager – Lead & Develop in Glasgow employer: Optical Express
Optical Express is an exceptional employer located in the heart of Glasgow, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to excellence in patient care and a supportive team environment, employees enjoy generous benefits such as 33 days of annual leave, free eye surgeries, and ongoing training opportunities, making it a truly rewarding place to build a career in HR.
