At a Glance
- Tasks: Convert warm leads into booked consultations and deliver outstanding customer experiences.
- Company: Join the UK's leading provider of laser eye surgery with a caring culture.
- Benefits: Earn £13.00 plus bonuses, enjoy 33 days annual leave, and free breakfast.
- Other info: Enjoy a modern work environment with excellent growth opportunities and training.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or high-contact customer service is essential.
The predicted salary is between 26000 - 28000 € per year.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. Deliver an outstanding customer experience while identifying opportunities. Building trust and rapport, guiding patients through the consultation booking journey.
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
State of the art, modern working environments:
- ~33 days annual leave (pro rata)*
- ~ Free Breakfast and Subsidised staff canteen.
- ~ Free eye tests
- ~ Discounted prescription eye wear and sunglasses
- ~ Generous Optical Express friends and family discount scheme
- ~ Full training on refractive treatments and patient handling
- ~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Centre Support Agent in Glasgow employer: Optical Express
As a leading provider of laser eye surgery in Glasgow City Centre, we pride ourselves on fostering a supportive and respectful work culture that prioritises care, trust, and integrity. Our employees enjoy a range of benefits including generous annual leave, free breakfast, and opportunities for professional growth through comprehensive training. Join us to make a meaningful impact on patients' lives while working in a modern environment that values community engagement and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Support Agent in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, services, and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in outbound sales or customer service makes you the perfect fit for the Contact Centre Support Agent role. Keep it concise and engaging!
✨Tip Number 3
Showcase your people skills! During interviews, highlight examples where you've built trust and rapport with customers. This is key for converting leads into booked consultations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Support Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Contact Centre Support Agent role. Highlight any previous outbound sales or customer service experience, and don’t forget to mention your ability to build trust and rapport with customers!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how you can contribute to our culture of care and integrity. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:As a Contact Centre Support Agent, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. Use examples from your past roles where you’ve successfully guided customers through processes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing company culture. We can’t wait to hear from you!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understand their focus on patient care and community involvement. This will help you align your answers with what they stand for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Since this role involves converting leads into consultations, be ready to discuss your previous experience in outbound sales or high-contact customer service. Prepare specific examples of how you've successfully built rapport with customers and met performance goals in the past.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding patient needs. Respond thoughtfully to questions and ask clarifying questions if needed. It shows that you value communication and are keen to provide an outstanding customer experience.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the training process for new hires or how the team collaborates to meet performance goals.
