At a Glance
- Tasks: Convert warm leads into booked consultations and deliver outstanding customer experiences.
- Company: Join the UK's leading provider of laser eye surgery with a culture of care and integrity.
- Benefits: Earn £13.00 plus bonuses, enjoy 33 days annual leave, and free breakfast.
- Other info: Modern office environment with full training and excellent growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or high-contact customer service is a plus.
The predicted salary is between 26000 - 32000 € per year.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. Deliver an outstanding customer experience while identifying opportunities. Building trust and rapport, guiding patients through the consultation booking journey.
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
State of the art, modern working environments:
- ~33 days annual leave (pro rata)*
- ~ Free Breakfast and Subsidised staff canteen.
- ~ Free eye tests
- ~ Discounted prescription eye wear and sunglasses
- ~ Generous Optical Express friends and family discount scheme
- ~ Full training on refractive treatments and patient handling
- ~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Centre Agent (pensions) in Glasgow employer: Optical Express
As a leading provider in the healthcare sector, we pride ourselves on fostering a supportive and collaborative work culture that prioritises care, trust, and integrity. Located in the heart of Glasgow City Centre, our office offers a modern working environment with generous benefits including 33 days of annual leave, free breakfast, and extensive training opportunities, making it an excellent place for personal and professional growth. Join us to make a meaningful impact on patients' lives while enjoying a rewarding career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent (pensions) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, services, and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in outbound sales or customer service makes you the perfect fit for the Contact Centre Agent role. Highlight specific examples that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at Optical Express.
We think you need these skills to ace Contact Centre Agent (pensions) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contact Centre Agent role. Highlight any experience in outbound sales or customer service, and don’t forget to mention your ability to build trust and rapport with customers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for helping patients and your understanding of their needs. Let us know why you’re excited about this opportunity and how you can contribute to our culture of care.
Showcase Your Skills:In your application, be sure to highlight specific skills that align with the job description. Whether it’s your communication skills or your knack for meeting performance goals, we want to see what makes you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand the services offered by the company, especially in relation to laser eye surgery and how it benefits patients. Familiarise yourself with common patient concerns and how the company addresses them. This will show your genuine interest and help you connect better during the conversation.
✨Showcase Your Sales Skills
Since this role involves converting leads into consultations, be ready to discuss your previous experience in outbound sales or high-contact customer service. Prepare specific examples of how you've successfully built rapport with customers and met performance goals. This will demonstrate your capability to excel in the role.
✨Emphasise Team Spirit
The company values a culture of care and support. During the interview, highlight your ability to work well in a team and how you contribute to a positive work environment. Share experiences where you’ve collaborated with colleagues to achieve common goals, as this aligns with their commitment to integrity and community.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the training provided for refractive treatments or how the company measures success in the contact centre. This shows that you’re not only interested in the role but also in how you can grow within the organisation.
