At a Glance
- Tasks: Convert warm leads into booked consultations and deliver outstanding customer experiences.
- Company: Join the UK's leading provider of laser eye surgery with a culture of care and integrity.
- Benefits: Earn £13.00 plus bonuses, enjoy 33 days annual leave, free breakfast, and subsidised canteen.
- Other info: Enjoy a modern office space and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in outbound sales or high-contact customer service is essential.
The predicted salary is between 26000 - 28000 € per year.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. Deliver an outstanding customer experience while identifying opportunities. Building trust and rapport, guiding patients through the consultation booking journey.
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
State of the art, modern working environments:
- ~33 days annual leave (pro rata)*
- ~ Free Breakfast and Subsidised staff canteen.
- ~ Free eye tests
- ~ Discounted prescription eyewear and sunglasses
- ~ Generous Optical Express friends and family discount scheme
- ~ Full training on refractive treatments and patient handling
- ~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Centre Agent - Office based in Glasgow employer: Optical Express
As the UK's leading private provider of laser eye surgery, we pride ourselves on fostering a supportive and collaborative work culture in our Glasgow City Centre office. With generous benefits such as 33 days of annual leave, free breakfast, and extensive training opportunities, we empower our Contact Centre Agents to excel in their roles while making a meaningful impact on patients' lives. Join us to be part of a team that values care, trust, and integrity, all while enjoying a modern working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Office based in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture, especially their commitment to patient care and community projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting leads, think about how you would showcase the value of their services. Role-play with a friend or in front of a mirror to build your confidence.
✨Tip Number 3
Prepare some questions for your interviewers. Ask about their training process or how they support staff in meeting performance goals. This shows that you’re proactive and keen to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you as well. Let’s get you on board!
We think you need these skills to ace Contact Centre Agent - Office based in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping patients shine through. We want to see how much you care about providing an outstanding customer experience and how you can contribute to our culture of care and trust.
Tailor Your CV:Make sure your CV highlights relevant experience in outbound sales or high-contact customer service roles. We’re looking for specific examples that demonstrate your ability to build rapport and convert leads into booked consultations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understand their focus on patient care and community involvement. This will help you align your answers with what they stand for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Since this role involves converting leads into consultations, be ready to discuss your previous experience in outbound sales or high-contact customer service. Prepare specific examples of how you've successfully built rapport with customers and met performance goals in the past.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding patient needs. Respond thoughtfully to questions and ask clarifying questions if needed. It shows that you value communication and are committed to providing an outstanding customer experience.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the training process for new hires or how the team collaborates to meet performance goals.
