At a Glance
- Tasks: Provide 5-star service to patients and perform diagnostic eye scans.
- Company: Join Optical Express, a leader in patient care and technology.
- Benefits: Competitive salary, bonus potential, free eye surgery, and 29 days leave.
- Other info: Ongoing training and development opportunities in a supportive team culture.
- Why this job: Make a real difference in patients' lives while enjoying a fun work environment.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 29000 - 29000 € per year.
Location - Glasgow
Hours - Full Time, 40 hours per week (must be flexible to work Saturdays)
Salary - £29,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI's
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Patient Advisor in Glasgow, Scotland employer: Optical Express
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. With a focus on integrity and community engagement, employees enjoy a competitive salary, extensive benefits including free eye surgery, and ongoing training opportunities, all within a modern workplace in Glasgow. Join us to be part of a team that values excellence and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Glasgow, Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to chat with patients and professionals alike. Role-play with a friend or family member to get comfortable with discussing patient care and services.
✨Tip Number 3
Be ready to showcase your sales experience! Think of examples where you've met targets or helped customers. This will demonstrate your ability to thrive in a role that requires strong negotiation skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any previous experience in customer service or sales, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about patient care and how you can contribute to our team. Be genuine and let your personality shine through – we want to get to know the real you!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet targets and provide excellent service. Numbers and examples can really make your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully communicated with patients or colleagues to highlight your skills.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and sales targets. Think about how you would handle different scenarios, such as dealing with a nervous patient or negotiating finance options. Prepare specific examples that demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
