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- Tasks: Provide exceptional customer service and support patients through their eye care journey.
- Company: Join Optical Express, Europe's leading provider of laser eye surgery.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and free eye treatments.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with clear progression routes and full training provided.
The predicted salary is between 25396 - 25396 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
Key Responsibilities:- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Communication & Problem-Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps.
- Collaboration: Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled.
- Strong communication and interpersonal skills, with a passion for helping others.
- Excellent problem-solving abilities to handle a variety of patient needs.
- Strong administrative skills, including attention to detail and organizational abilities.
- Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential).
- Ability to work under pressure and manage multiple tasks simultaneously.
- A proactive attitude with a focus on continuous improvement.
- Excellent uncapped bonus structure
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Locations
Call Centre Agent – Inbound in Glasgow, Scotland employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent – Inbound in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and problem-solving abilities, as these are key for the Customer Care Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've provided excellent customer service or resolved issues. This will demonstrate your capability and fit for the position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent – Inbound in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like strong communication and problem-solving abilities.
Show Your Passion: Let us know why you’re excited about joining Optical Express! Share your enthusiasm for helping others and how you can contribute to delivering exceptional patient care. A little personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and experiences shine without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their services, values, and what sets them apart in the eye care industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to engage effectively with patients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios like handling an upset patient or managing multiple calls at once. Think through your responses beforehand, focusing on how you would ensure a positive experience for the patient while maintaining professionalism.
✨Emphasise Your Team Spirit
Optical Express values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've supported colleagues in previous roles or contributed to a positive team environment. This will show that you’re not just focused on individual success but also on collective excellence.