At a Glance
- Tasks: Provide exceptional customer service and support patients through their eye care journey.
- Company: Join Optical Express, Europe's leading provider of laser eye surgery.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and free eye treatments.
- Other info: Dynamic work environment with clear progression routes and full training provided.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25396 - 25396 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
Key Responsibilities:- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Communication & Problem-Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps.
- Collaboration: Work closely with the clinical and administrative teams to ensure all patient needs are met and appointments are efficiently scheduled.
- Strong communication and interpersonal skills, with a passion for helping others.
- Excellent problem-solving abilities to handle a variety of patient needs.
- Strong administrative skills, including attention to detail and organizational abilities.
- Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential).
- Ability to work under pressure and manage multiple tasks simultaneously.
- A proactive attitude with a focus on continuous improvement.
- Excellent uncapped bonus structure
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Locations
Call Centre Agent – Inbound in Glasgow, Scotland employer: Optical Express
Optical Express is an exceptional employer, offering a supportive and collaborative work culture in the heart of Glasgow City Centre. With a focus on employee growth, you will benefit from comprehensive training, clear progression routes, and a generous bonus structure, all while contributing to the transformative care of patients. Join us to be part of a team that values integrity, trust, and excellence in patient service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent – Inbound in Glasgow, Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optical Express. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optical Express before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent – Inbound in Glasgow, Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optical Express:Your cover letter is your chance to shine! Tell us why you want to work at Optical Express specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optical Express!
How to prepare for a job interview at Optical Express
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
