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- Tasks: Support patients with exceptional care and build strong relationships while performing eye scans.
- Company: Optical Express is dedicated to patient care, clinical excellence, and community support.
- Benefits: Enjoy a competitive salary, bonus potential, 29 days leave, and free eye treatments.
- Why this job: Join a fun, rewarding team focused on making a positive impact in healthcare.
- Qualifications: Strong communication, negotiation skills, and a passion for customer service are essential.
- Other info: Full training provided; modern work environment with ongoing development opportunities.
The predicted salary is between 20400 - 29600 £ per year.
Location – Milton Keynes
Hours – Full time, 40 hours per week
Salary – £25,400 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Full Time Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about healthcare topics. This will help you articulate your thoughts clearly and confidently, which is crucial for a Patient Advisor role.
✨Tip Number 3
Prepare to discuss scenarios where you've demonstrated strong negotiation skills or provided excellent customer service. Having specific examples ready will show your potential employer that you can handle the responsibilities of the role effectively.
✨Tip Number 4
Research common diagnostic eye scans and procedures that you might encounter in the role. Being knowledgeable about these topics will not only impress your interviewers but also help you feel more confident in your ability to perform the job.
We think you need these skills to ace Full Time Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you have successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with Optical Express's commitment to a culture of care.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by discussing past experiences where you effectively interacted with patients or colleagues. Use specific examples that highlight your ability to convey information clearly and build rapport.
✨Highlight Your Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss how you manage your time and stay organised. Mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to demonstrate your negotiation skills and ability to handle patient inquiries. Practise common scenarios you might encounter as a Patient Advisor, focusing on how you would respond to various patient needs.
