Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records while ensuring a stellar experience.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team focused on excellence and community impact, making every day rewarding.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Part-time role with flexible hours, including weekends, based in Colchester with travel to Chelmsford.
The predicted salary is between 15240 - 19800 £ per year.
Job Title – Patient Advisor Hours: Part Time – 2/3 days per week (including weekends) Salary: £25,400 pro rata per annum + bonus, benefits Location: Colchester with travel to Chelmsford Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: ~ An industry leading salary of £24,000 per annum pro rata plus excellent bonus potential ~ State of the art, modern working environments ~29 days annual leave ~ Free Laser Eye Surgery and Intraocular Lens Surgery ~ Free eye tests ~ Discounted prescription eye wear and sunglasses ~ Generous Optical Express friends and family discount scheme ~ Ongoing training and development opportunities ~ Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatment Assisting in patient consultations Scanning patients eyes using state of the art equipment as part of a full health check Assisting patients to complete health questionnaires Introducing patients to their optometrist Scheduling treatment dates Discussing finance options Accurately maintaining patient records Are you our ideal candidate? The answer is yes if you: Have a passion for providing world-class customer service Possess strong organisational skills Can communicate clearly and articulately with a diverse range of people Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.
Flexible Working Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer, as this role heavily focuses on providing exceptional service.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Research the latest trends in eye care and optical technology. Being knowledgeable about the industry can impress your interviewers and show your genuine interest in the role and the company.
We think you need these skills to ace Flexible Working Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and organisational skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and explain how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll be the first point of contact for patients. Be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to build relationships and communicate effectively.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various patient situations. Think about potential challenges you might face in the role and how you would address them, showing your proactive approach.
✨Express Your Passion for Patient Care
Optical Express values a culture of care and integrity. Make sure to convey your passion for patient care during the interview. Share why you believe providing excellent service is important and how it aligns with your personal values.
