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- Tasks: Support patients with exceptional care and perform diagnostic eye scans.
- Company: Optical Express is dedicated to outstanding patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, fulfilling team focused on excellence and making a positive impact.
- Qualifications: Strong communication, negotiation skills, and a passion for customer service are essential.
- Other info: Full training provided; perfect for those who love meeting new people.
The predicted salary is between 20400 - 28400 £ per year.
Location – Milton Keynes
Hours – Full time, 40 hours per week
Salary – £25,400 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your communication and negotiation skills in detail. Think of specific examples from your past experiences where you've successfully built relationships or resolved conflicts, as these are key traits they are looking for.
✨Tip Number 3
Research common diagnostic eye scans and the role of a Patient Advisor. Having a basic understanding of the procedures and terminology will demonstrate your initiative and eagerness to learn, which is highly valued in this position.
✨Tip Number 4
Network with current or former employees of Optical Express if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Flexible Working Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, organisational abilities, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of Optical Express's values. Mention specific examples of how you've demonstrated strong communication and negotiation skills in previous roles.
Showcase Your Motivation: In your application, express your enthusiasm for the role and the company. Explain why you want to work at Optical Express and how you can contribute to their culture of care, trust, and integrity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's commitment to a culture of care.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare to showcase your verbal and written communication skills. You might want to practice explaining complex information in a simple way, as this will be crucial in your day-to-day responsibilities.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Provide specific examples of how you've successfully organised schedules or maintained records in past positions, as this is key to ensuring a smooth patient journey.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think of situations where you had to handle difficult customers or negotiate solutions, and be prepared to explain your thought process and outcomes.
