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- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Opportunity for personal growth in a modern working environment.
The predicted salary is between 25400 - 25400 £ per year.
Hours: Full Time - 40 hours
Salary: £25,400 per annum + Bonus
Location: Coventry & Leamington Spa with travel to Birmingham
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Flexible Working Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing exceptional service.
✨Tip Number 3
Brush up on your organisational skills by practising how you would manage multiple patient interactions simultaneously. Being able to demonstrate your ability to juggle tasks effectively will be crucial in this role.
✨Tip Number 4
Showcase your communication skills by preparing to engage in role-play scenarios during the interview. This will allow you to demonstrate how you would interact with patients and handle various situations they may present.
We think you need these skills to ace Flexible Working Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to succeed in this role. Provide specific examples of how you've provided excellent customer service in the past and how you can contribute to the Optical Express team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a patient-facing role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing world-class customer service, be prepared to share specific examples of how you've excelled in this area. Highlight any experiences where you went above and beyond for a customer.
✨Demonstrate Strong Communication Abilities
The ability to communicate clearly with a diverse range of people is crucial. Practice articulating your thoughts and consider discussing scenarios where effective communication made a difference in your previous roles.
✨Emphasise Organisational Skills
As a Patient Advisor, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively. Providing examples of past experiences can help illustrate your organisational prowess.
✨Express Your Motivation and Drive
Optical Express values motivated individuals. Prepare to talk about what drives you in your career and how you set and achieve your goals. This will show your potential employer that you're not just looking for a job, but a fulfilling career.
